OZEAM Factory Warranty

Summary

The OZEAM factory warranty covers manufacturing and material defects, i.e. faults that the product already had when it left the factory. For example, a seam or heat-welded joint that comes apart on a boat, or an engine part that fails due to a factory defect.

It does not cover damage caused by use, wear, lack of maintenance, incorrect storage or transport, or misuse. Almost all the breakdowns we see can be avoided by following the quick guide and the owner’s manual supplied with each product.

Inflatable boats and paddle boards

Outboard engines

All products

Your legal rights as a consumer

This commercial warranty is additional and does not affect your legal rights as a consumer. Under Spanish consumer law, new products have a legal guarantee of conformity of 3 years from delivery. During the first 2 years, any lack of conformity is presumed to have existed at the time of delivery. After that period, it is up to the buyer to prove that the defect originates from manufacturing and not from use, maintenance or wear.

Warrantor and territorial scope

The warranty is granted by OZEAM FUTURE S.L. and applies in all European countries to which OZEAM FUTURE S.L. exports.

Warranty period

The warranty begins on the date the purchase invoice is issued and lasts 3 years for:

• Inflatable boats.
• Outboard engines, both air-cooled and water-cooled.
• Paddle boards.
• OZEAM accessories, except parts subject to wear.

The warranty is not interrupted by a change of ownership: the remaining period is transferred to subsequent owners, who must present the original purchase invoice.

Professional use: for products purchased by companies or professionals, or intended for professional use (rental, charter, sailing schools, clubs, work), the legal consumer guarantee does not apply and the commercial warranty will be [1 year] from the invoice date, with the same conditions and exclusions.

What the warranty covers

During the warranty period, OZEAM will correct free of charge any material or manufacturing defect in the product, in one of the following ways, as agreed with the customer:

• sending the new part so that the customer can fit it;
• repairing the product at our premises;
• replacing the product when repair is not possible.

All warranty repairs are always handled through OZEAM. Repairs, parts or labour by third parties that have not been authorised by us in advance will not be reimbursed.

Manufacturing defects usually appear during the first uses or first months. A fault that appears after prolonged use is normally due to wear, use or maintenance, and will be assessed as such by our technical service.

Inflatable boats: handmade finish

OZEAM boats are made by hand, one by one, with high-quality PVC and heat-welded joints between the tubes. To offer the best price, we eliminate the cost of the final finishing, so the boat may arrive with marks from this manual process. This is normal in boats in this price range and is not grounds for a warranty claim. Cosmetic marks typical of handmade manufacturing are not considered manufacturing defects: glue or adhesive residue, wrinkles, small marks, pencil or pen marks, etc.

They will only be covered by the warranty if any of these marks compromises the structural integrity of the boat. This assessment will be made by our technical service, always after the customer has contacted the company.

Conditions for keeping the warranty

1. The product must keep its original serial numbers, without alterations that prevent it from being identified.
2. The product must be used and maintained according to the quick guide and the owner’s manual. On water-cooled engines, the services that the maintenance schedule marks as workshop tasks must be carried out by a marine workshop, with an invoice.
3. Any repair or modification must be made with original OZEAM parts for the corresponding model, or with parts authorised by the brand.
4. The product must be kept clean and protected from salt and aggressive chemicals, according to the instructions in the quick guide or the owner’s manual.
5. On engines, only the recommended fuel and lubricants may be used.
6. The product must be inspected before each use to check that it is in good working order and safe.
7. The customer must keep the purchase invoice and, for engines, the maintenance invoices or records.

Failure to meet these conditions may result in the total or partial loss of the warranty, to the extent that it has caused or worsened the damage.

What the warranty does NOT cover

General exclusions

1. Corrosion, rust and discolouration caused by the sun, weather conditions, salt, aggressive chemicals or cleaning products.
2. Damage from incorrect use or use other than intended, or from use in competitions.
3. Damage from force majeure, fire, collision or accident.
4. Damage from fitting non-original parts or accessories, or parts not approved by the brand.
5. Damage from poor maintenance, lack of maintenance or incorrect installation of any component by the customer.
6. Damage from incorrect transport or storage.
7. Damage made worse by continuing to use the product after detecting the fault.
8. Repairs, disassembly or tampering by third parties without prior authorisation from OZEAM, except for the maintenance tasks that the quick guide states can be done by the customer.

Inflatable boats and paddle boards

• Overpressure: inflating above the recommended pressure, reaching 3.6 PSI (0.25 bar) or leaving the boat in the sun without reducing the pressure. This includes open seams, deformed tubes, broken internal baffles or connected chambers.
• Use of an electric pump set above the recommended pressure.
• Use of the plastic bow ring or the carrying handles for towing, anchoring, mooring or lifting the boat.
• Overloading or too many people, or excess engine power compared to the capacity plate.
• Abrasion, dragging, cuts, punctures and impacts against rocks, docks or sharp objects.
• Damage from solvents, fuels or chemicals.
• Mould, stains or fungus from storing the boat wet or damp, and damage caused by rodents.
• Air leaks from loose valves and water entering through the drain valve (guillotine valve) due to dirt or poor sealing (see “Valves: check them before making a claim”).

Valves: check them before making a claim

Valves are almost never a manufacturing defect. In the vast majority of cases, a valve that loses air has come loose from handling, folding or transporting the boat, and the problem is solved by tightening it with the valve wrench. See how to do it in this video: how to tighten the boat valves.

If water enters through the drain valve (guillotine valve) on the transom, it is almost always because there is dirt (sand, salt, debris) and it does not close properly. Clean it and seal it again correctly as shown in this video: how to clean and seal the guillotine drain valve.

If the problem continues after tightening, or cleaning and sealing, the valve, contact us following the “How to make a warranty claim” procedure.

Outboard engines

• Breakdowns from starting without oil, with the wrong oil level (including too much oil) or without changing it at the stated intervals.
• Blocked or dirty carburettor due to old, dirty or degraded fuel, or not draining the fuel during breaks of more than 3–4 weeks.
• Use of the wrong fuel (diesel, oil mixed into the fuel on 4-stroke engines, etc.).
• Overheating due to lack of cooling (starting without water, blocked water intake, not stopping the engine when the tell-tale does not discharge water).
• Internal or external corrosion from not rinsing the engine after use in salt water.
• Impacts on the propeller, lower unit or shaft, and broken shear pins (they are designed to break).
• Engine dropped in the water or submerged.
• Damage from transporting or storing the engine in the wrong position (oil loss, water in the clutch, etc.).
• Not following the running-in period stated in the quick guide and the manual.

Wear and maintenance parts

Parts with a service life that depends on use, and whose replacement is part of normal maintenance, are not covered: propeller, propeller shear pins, filters, spark plugs, transmission components, timing belt, impeller (water pump rotor), anodes, thermostat, oil seals, seals, gaskets, starter cord, oils and lubricants.

How to make a warranty claim

1. Stop using the product as soon as you detect the fault, so as not to make the damage worse.
2. Contact us as soon as possible, preferably within 10 days of detecting the fault, and always within the warranty period.
3. Send us the purchase invoice, the serial number, a description of the problem and photos or videos showing it. For engines, also attach the maintenance invoices or records.
4. Do not disassemble or repair the product without our authorisation.
5. Our technical service will assess the case and tell you the solution.

Costs

If the defect is confirmed to be covered, the repair, parts and labour will be free of charge. If after inspection the fault is found not to be covered by the warranty, the costs of transport, disassembly and inspection will be borne by the customer, with prior notice and a quote. Any subsequent repairs not covered will also be borne by the customer.

The customer is responsible for routine servicing and maintenance, wear parts and breakdowns caused by misuse, negligence or accident. OZEAM FUTURE S.L. does not bear the customer’s handling costs, such as administrative costs for changes of documentation.

Products from other brands

THENAUTICSTORE.COM, owned by OZEAM FUTURE S.L., also sells products from other brands. These products carry their manufacturer’s warranty and, failing that, ours. THENAUTICSTORE.COM handles the warranty, acting as an intermediary between the customer and the brand.

• VIAMARE: https://www.via-nova-sports.de/
• AQUAPARX: https://aquaparxspain.com/es/
• O’NEILL: https://eu.oneill.com/
• KAYAKS: https://www.kayaksonline.es/

Returns: excluded products

The following products cannot be returned:

1. For reasons of hygiene or health protection: wetsuits, waterproof clothing and any other sealed item that has been unsealed.
2. Products made to the customer’s specifications or clearly personalised, identified with the “made to order” label.
3. Engines and boats whose documentation has been processed in the buyer’s name.

Engines, boats, inflatables and kayaks that have been used in the water, or handled beyond what is necessary to check their condition and operation, may be subject to a reduction in the amount refunded equivalent to their loss of value.

Applicable law

This warranty is governed by Spanish law, without prejudice to the rights that consumer law grants to the consumer, including the right to bring proceedings before the courts of their place of residenc